FR
CZ
Overview
This privacy policy describes how UP-TECH s.r.o. (“UP-TECH”, “we”, “our” or “us”) and affiliates handle your personal information as we provide you with our products and services. Please take a moment to familiarize yourself with our privacy protection practices.
The policy covers how we might collect, store, use, and/or share personal information when you interact with us, such as when you:
• Visit our website www.cyclosun.com
• Place orders on our website
• Communicate with us by email, text, through online request forms, or any other ways provided by UP-TECH
This privacy policy excludes information collected through third-party websites, applications, or content, including advertisements, and any third-party data processing practices. For any inquiries, please contact us at contact@cyclosun.com
I. How We Collect Personal Information
1. Information Provided by You
Account Information: For the creation of your account, we ask users to provide us with a name, email address and phone number. Users may choose to provide additional account information including avatar, nickname, region, date of birth and gender.
Order Information: We need certain information to complete when users order products on our platforms. Information required includes recipient’s name, shipping address, recipient’s phone number, email address, order item, and billing address.
Payment Information: Payment information including payment method, card type (if paid by card) and PayPal account (if paid by PayPal).
Customer Support: If users contact our customer support, we will need the user’s basic information including name, contact information, relevant order ID. If the communication is related to a certain order, we will need the relevant shipping address, shipping method or tracking ID, the products at issue, and the amount paid. We will also process the content of the communications, including any images, videos, and other information the user chooses to provide.
2. Information Automatically Generated and Collected
Certain information may be automatically generated and/or collected during the provision of our services :
Device Information: We collect information regarding user’s devices (including mobile devices and computers), including IP address, device model, App version, device resolution, browser, operation system, system language, Google account (if applicable), country, and precise location data.
Logs: We process operation information, device information, and riding information as logs.
Order Information: Aside from the information provided by users, we also automatically generate information, including order number and payment method, during the payment process.
Payment Information: Aside from the information provided by users, we also automatically generate information, including the amount paid and currency, during the payment process.
3. Cookies and Similar Technologies
We use "cookies" and other technologies such as web beacons. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website. For more information, please see our Cookie Notice.
II. How We Use Your Information
We use information that we collect about you or that you provide to us to present our website and mobile applications, as well as to provide you with our products and services.
Specifically:
• Provision of our Services: such as registering you for a Service, identifying and authenticating you, setting up your bike, connecting your bike and device to the network, operating the device, checking on the status of the bike, recording the usage history of your bike, and allowing any customization settings.
• Provision of customer support: information required to communicate with you, which includes account information, users’ information, contents of the communication between you and us, and other functions enabling you to provide reviews of our products and feedback.
• Log reports: include device data, usage history, device settings, crash and error records, abnormal activities records, and account information.
• Operate, evaluate, and improve our business: including developing software updates, developing new products and services, analyzing our services, aggregating, and anonymizing data, performing data analytics, auditing, and other internal functions.
• Network security: specifically for the prevention, detection, and protection against fraud, abuse, criminal activities, and other abnormal activities.
• Comply with regulation requirements: enforcement and compliance with legal requirements, for the execution of claims, including relevant industry standards, and our policies.
• For administrative purposes: including quality assurance purposes and internal training.
• Marketing and advertising: such as sending promotions and offers on services and products.
You may also contact us at contact@cyclosun.com to opt out of marketing. We may combine information we obtain about users for the purposes described above. We may also use the information we obtain for other purposes for which we provide specific notice at the time of collection or otherwise with consent.
III. How We Share Information
1. With Third-party Service Providers
We may engage selected third-party service providers to support our services. These service providers may only use the data as determined in our agreements with them. Such third party’s use of personal information will be governed by their privacy policies and terms, and we are not responsible for their acts or omissions.
2. To Comply with Regulations
We may share your personal information in certain circumstances, including:
• To law enforcement authorities, government or public agencies or officials, regulators, and/or any other person or entity with appropriate legal authority or justification for receipt of such information, if required or permitted to do so by law or legal process.
• When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
• When the information is required for the prevention, investigation, detection or prosecution of criminal offenses or the execution of criminal penalties, or for the enforcement of civil law claims.
3. Business Purposes
We may share your information with our subsidiaries and affiliates for business support, marketing, or other specified purposes that are communicated to you at the time.
4. Transfers
If the ownership of all or substantially all of our company’s business, or individual business units or assets owned by our company that are related to the Services were to change, or a bankruptcy or other change were to occur, your personal information may be transferred to the new owner or may be shared during such transaction (such as during due diligence) even if such transaction is not completed. In any such transfer of information, the Personal Information will remain subject to this Privacy Policy unless and until changed according to the terms herein.
IV. Security and Data Retention and Security
We have implemented measures dedicated to keep your information secure and will continue to work on features to keep your information safe. While we strive to employ commercially reasonable means to safeguard personal information, it's essential to acknowledge that no internet transmission or electronic storage method is entirely secure. We cannot guarantee absolute security. If you access our Services via a third-party platform, you should also protect your account with secure account credentials and prevent unauthorized access to your account and personal information.
Subject to the rights of users set forth in this policy, we will retain information for as long as we need it to provide you with the Services or to comply with applicable law. When we no longer require your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. If we anonymize your personal information (so that it can no longer be associated with you), we may use this information indefinitely without further notice to you.
V. Data Subject Rights for EU/EEA Users
The GDPR guarantees EU/EEA residents the rights listed below. To exercise any of these rights, please contact us at contact@cyclosun.com
Right to Access
You have the right to obtain confirmation from us that we process your personal information and, if so, you may have the right to request access to your personal information.
Right to Rectification
You have the right to request that we rectify inaccurate personal information concerning you and, depending on the purposes of the processing, you may have the right to have incomplete personal information completed.
Right to Erasure
You have the right to request us to erase some or all the personal information concerning you.
Right to Restrict Processing
You have the right to request us to restrict the further processing of your personal information. In such cases, the respective information will be marked as restricted, and may only be processed by us for certain purposes.
Right to Data Portability
You have the right to object, on grounds relating to your particular situation, to the processing of your personal information by us, and we may be required to no longer process some or all of your personal information.
Right to Object to Directive Marketing
You have the right to object to the processing of personal information for direct marketing purposes.
Right to Object to Decision-Based Solely on Automated Processing
You have the right not to be subject to a decision based solely on automated processing where the decision has a significant legal impact on you.
Right to Object to Processing
You have the right to object to the processing of your data if the data is processed based on the necessity for the performance of a task carried out in the public interest or the necessity for our or third-party's legitimate interests.
Right to Withdraw Consent
You have the right to withdraw consent you have provided to us where we rely solely on your consent to process your personal information. You can always provide your consent to us again later. Please note that the withdrawal will not affect the processing of data based on prior consent.
Right to Lodge a Complaint with Supervisory Authority
You have the right to lodge a complaint to an applicable supervisory authority or other regulators if you are not satisfied with our responses to your requests or how we manage your personal information. A list of and more information about the EU/EEA Data Protection Authorities can be found here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
We encourage you to first reach out to us or also at contact@cyclosun.com, so we have an opportunity to address your concerns directly.
VI. Children's Data Protection
Our services are not intended for children under 16 years of age and we do not have reasonable grounds to believe that any of our users are children. We do not knowingly collect personal information from children under 13. If we learn that we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at contact@cyclosun.com.
VII. International Transfer of Data
Your information may be processed where we have facilities or where we have service providers, including mainland China. The data protection rules in these countries may be different from those in the country where users reside.
For users in the EU/EEA, we are providing appropriate safeguards such as Standard Contractual Clauses for the transfer of data, according to Article 46 of the GDPR. For further inquiries regarding data transfer, please contact us at contact@cyclosun.com.
VIII. Updates to the Privacy Policy
We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. If we make material changes to how we treat our users' personal information, we will ask for your consent to the updated privacy policy. The date the privacy policy was last revised is identified at the top of the page.
IX. Contact Us
If you have any questions or comments about this Privacy Policy or our privacy practice, please contact us at contact@cyclosun.com.